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Bug Report Form


When you submit your bug report, it will be entered into our database for tracking purposes. It will be associated with your serial number and user name. After an initial assessment by our support department, the resolution of the problem will be assigned to an appropriate engineer. Periodically we will post notices regarding bugs reported by our customers in the future Known Problems section of this web site, and tips or workarounds on the Solutions page. Bug resolution will be sent to registered submitter as soon as it become available.

Please be as specific as possible when describing the problem.

 

  1. What version of the aBox are you using?


  2. What operating system are you using?
    Other:
  3. What development system you are using?
    Other:

  4. Please enter a brief one-line description of the problem:

    (example: "aBox does not respond to X key")

  5. If the problem is reproducible, please list the steps required to cause it,
    leaving a blank line between steps:

    (example: "1. Create a new control. 2. Set ABoxStyle property...")

    If the problem is not reproducible (only happened once, or occasionally for no apparent reason), please describe the circumstances in which it occurred and the symptoms observed:

    (note: it is much harder for us to fix non-reproducible bugs)

  6. If the problem causes any error messages to appear, please write down the exact text displayed and enter it here:


  7. Please provide us with the following information in case we need to contact you. Please enter email and serial number if you wish problem resolution emailed to you. Email response will be sent to all registered users. All confirmed bugs and resolutions will be posted on our web site. 
    Name:   		
    E-mail:  		 
    Serial Number: 	

We may need to contact you for more information, such as if we have trouble reproducing the problem you describe.


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